Open position   |  7 Dec, 2021Permanent

Technical Operations Specialist

About the role

We’re looking for a Technical Operations Specialist to help support an exciting period of growth at Positive. This is an important role, designed to ensure a high-quality and seamless technical experience for our clients.

Amongst other responsibilities, you’ll provide first line technical customer support, ensure Information Security standards are maintained, and assist our Product Manager with the development and testing of Positive’s products. You’ll work collaboratively across both our Operations and Product teams.

We’re looking for someone in the early stages of their career who is tech-savvy, ambitious and organised. This is a hybrid role, based flexibly out of our London office. The role will include:

  • Testing new features on our learning platform and app (Positive NOW)
  • Managing and editing learning content on our platform
  • Generating platform usage reports for clients
  • Carrying out day-to-day information security responsibilities around data management and security (we are ISO 27001 certified)
  • Handling customer queries, including triaging and responding to technical queries
  • Supporting the ongoing technical development of Positive’s new products
  • Managing the demo process for prospective clients
  • Providing ongoing support to the Operations team, as required

About you

Experience and qualities

  • Tech-savvy, ideally with a computer science or engineering background
  • Highly organised, with meticulous attention to detail
  • Flexible and independent
  • Willing to roll up your sleeves and get stuck in
  • People-oriented, with excellent social skills
  • Interested in what we do
  • Experience and/or interest in Ed Tech and blended learning methodologies
  • Excellent spoken and written communication

Important things to know

  • 25 days holiday (plus bank holidays)
  • Flexible working
  • Beautiful co-working space in London
  • Supportive and inclusive team culture
  • Start date ASAP

About Positive

Positive empowers leaders and their teams with the psychological skills to adapt and thrive.

Psychological skills bring the mind into focus. They help people understand their brains and proactively improve their mental health and performance – for themselves and others, for the long term. We work with organisations across sectors, including corporates and schools.

We have a fun, supportive and hard-working culture. We’re passionate about our mission and proud of the team environment we’ve created. Our two most important phrases are: together we can and enjoy the journey. We make sure that work is fun and meaningful. We take huge care in who we hire. If you’re passionate, talented and kind, you’ll fit right in.

At Positive, we wholeheartedly believe that everyone deserves to be heard, respected and valued. Diversity and inclusion are foundational to what we do, and we’re committed to creating a culture where everybody can thrive. Whatever your background and however you identify, we welcome you to apply to Positive.


Fill in the form to apply, making sure you include your CV and a covering letter outlining your interest in Positive and your suitability for the role. If you have any questions about the position, please get in touch.

Apply now

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